Food Pharmacy Volunteer: Reception

Volunteer Overview

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For volunteer specific questions,
please reach out to our Volunteer Program Coordinator!

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  • As a Reception Volunteerfor our Food Pharmacy Program, you will be one of the first individuals to welcome patients into the clinic. Responsibilities include tracking patient attendance, assisting with patient check-in, supporting clinic flow, and helping the volunteer team with other essential administrative tasks. Volunteers play an important role in creating a welcoming and organized environment for both patients and staff. 

    Note: The role is ONLY available to active volunteers!

    • Greeting: Welcoming patients and visitors into the clinic in a friendly & professional manner

    • Scheduling: Check-in patients for their food pharmacy appointment on Athena and mark their attendance on the attendance spreadsheet. Mark patients as no-shows if they do not attend food pharmacy appointments. Schedule any appointments that the patients may need during clinic days. 

    • Communication: Answering phone calls, taking detailed messages as needed, making appointment reminder calls, responding to patient inquires about the Clinic, and providing healthcare resources

    • Data entry: Support with inputting patient vitals into Athena throughout the day. 

    • Office Management: Keeping reception area clean and tidy, sanitizing area as needed, supporting with any materials needed for the day. 

    • At least 18 years of age

    • Vaccinated for Covid

    • Can provide proof of a negative TB test within the last 6 months

    • Can commit to a minimum of 6 consecutive months volunteering (two, four hour shifts per month) 

    • Can commit to in person orientation and trainings at 35 Onondaga Ave, San Francisco

    • Additional 20 hours of reception shift experience on top of required reception/EMR training

    • Comfortable learning basic conversational and speaking Spanish

    • Confidentiality: Understanding and adherence to HIPAA regulations

    • Strong Communication skills

    • Ability to maintain professional etiquette during phone calls

    • Comfortability using interpreting software to communicate with patients who speak a different language

    • Teamwork

    • Time management 

    • Organization

    • Attention to detail

  • Food Pharmacy Days 

    • 2nd & 4th Saturday of the Month

      •  9:30-1pm