Food Pharmacy Volunteer: Reception

Volunteer Overview

Have more questions?

For volunteer specific questions,
please reach out to our Volunteer Program Coordinator!

As a Reception Volunteerfor our Food Pharmacy Program, you will be one of the first individuals to welcome patients into the clinic. Responsibilities include tracking patient attendance, assisting with patient check-in, supporting clinic flow, and helping the volunteer team with other essential administrative tasks. Volunteers play an important role in creating a welcoming and organized environment for both patients and staff.
Note: The role is ONLY available to active volunteers!
- Greeting: Welcoming patients and visitors into the clinic in a friendly & professional manner
- Scheduling: Check-in patients for their food pharmacy appointment on Athena and mark their attendance on the attendance spreadsheet. Mark patients as no-shows if they do not attend food pharmacy appointments. Schedule any appointments that the patients may need during clinic days.
- Communication: Answering phone calls, taking detailed messages as needed, making appointment reminder calls, responding to patient inquires about the Clinic, and providing healthcare resources
- Data entry: Support with inputting patient vitals into Athena throughout the day.
- Office Management: Keeping reception area clean and tidy, sanitizing area as needed, supporting with any materials needed for the day.
- At least 18 years of age
- Vaccinated for Covid
- Can provide proof of a negative TB test within the last 6 months
- Can commit to a minimum of 6 consecutive months volunteering (two, four hour shifts per month)
- Can commit to in person orientation and trainings at 35 Onondaga Ave, San Francisco
- Additional 20 hours of reception shift experience on top of required reception/EMR training
- Comfortable learning basic conversational and speaking Spanish
- Confidentiality: Understanding and adherence to HIPAA regulations
- Strong Communication skills
- Ability to maintain professional etiquette during phone calls
- Comfortability using interpreting software to communicate with patients who speak a different language
- Teamwork
- Time management
- Organization
- Attention to detail
Food Pharmacy Days
- 2nd & 4th Saturday of the Month
  - 9:30-1pm