Medical Reception Volunteers

Volunteer Overview

Have more questions?

For volunteer specific questions,
please reach out to our Volunteer Program Coordinator!

  • Medical Reception volunteers play a vital role in our Clinic by creating a positive experience for our patients. Their main role is to serve as a friendly point of contact for patients before and after their appointments. These volunteers are responsible for greeting patients, scheduling appointments, answering phone calls, and providing administrative support.

    • Greeting: Welcoming patients and visitors into the clinic in a friendly & professional manner

    • Scheduling: Scheduling appointments & follow ups for patients or providers and ensuring appointments are running on time

    • Communication: Answering phone calls, taking detailed messages as needed, making appointment reminder calls, responding to patient inquires about the Clinic, and providing healthcare resources 

    • Confidentiality: Understanding and adherence to HIPAA regulations

    • Office Management: Keeping reception area clean and tidy, sanitizing area as needed, checking inventory of office supplies, maintaining a calm and orderly environment 

    • At least 18 years of age

    • Vaccinated for COVID

    • Can provide proof of a negative TB test within the last 12 months

    • Can commit to a minimum of 6 consecutive months volunteering (two, four hour shifts per month) 

    • Can commit to in person orientation and trainings at 35 Onondaga Ave, San Francisco

    • Strong Communication skills

    • Ability to maintain  professional etiquette during phone calls

    • Comfortability using computers including medical scheduling software

    • Comfortability using interpreting software to communicate with patients who speak a different language

    • Teamwork

    • Time management 

    • Organization

    • Attention to detail

  • Clinic Days:

    • Monday

      • 11:30am-4pm

    • Tuesday

      • 11:30am-4pm

      • 4pm-8pm

    • Thursday

      • 9:30am-1:30pm

      • 1:30pm-6pm

    Admin Days: 

    • Wednesday/Friday

      • 10am-2:30pm

      • 2:30pm-6pm

What’s the next step?

Fill out your volunteer application today!
  • A reception area with a wooden counter, two computer monitors, informational brochures, a green potted plant, and a seating area with green and wooden chairs. The background features teal and beige walls with a wooden floor.

    Learn more about all Non-Medical Volunteer Roles

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Please fill out a volunteer application and we will contact you as soon as possible to start with an initial phone screening.

Contact us at 415.405.0207 ext.305 or volunteer_team@clinicbythebay.org to learn more about volunteering today.

How to Become a Volunteer

Volunteer application
Flowchart illustrating a volunteer orientation process with six steps: completing an online form, clinic contact for phone screening, attending volunteer sessions, scheduling an in-person interview, doing reference checks, and scheduling training shifts.
Existing Volunteers: Schedule Shifts